FAQs

Q: Do you offer free shipping?
A: Congratulations! Your order qualifies for free shipping. You're $100 away from receiving free domestic shipping on your order.*

Q: What shipping options do you offer?
A: We offer standard and expedited shipping options within the United States. Delivery timeframes and rates will be calculated at checkout based on your shipping address.

Q: Do you ship internationally?
A: Yes, we offer international shipping to select countries. International rates and delivery times vary by destination and will be shown at checkout. For more information, feel free to contact us at support@ouesttrail.com.

Q: What is your return policy?
A: We accept returns of unused products within 30 days of delivery. Items must be in original condition with tags and packaging. For more details, see our Return Policy page.

Q: How do I start a return?
A: Simply email us at support@ouesttrail.com with your order number and reason for return. We’ll walk you through the next steps.

Q: Can I use multiple discount codes on my order?
A: Our discounts cannot be combined with other offers. Most codes are valid for first-time purchases only, unless otherwise stated.

Q: What is your warranty policy?
A: We stand behind the quality of our gear. Most products are covered under either a 2-Year Limited Warranty or a Limited Lifetime Warranty, depending on the item.

Q: What is your 2-Year Limited Warranty?
A: This covers manufacturing defects for 2 years from the date of purchase. It does not cover normal wear and tear or misuse. For more information, reach out to us at support@ouesttrail.com.

Q: What is your Limited Lifetime Warranty?
A: For select gear, we offer a limited lifetime warranty against defects in materials and craftsmanship. Coverage is limited to the lifetime of the product and original purchaser.